DATAINSIGHTSMADESIMPLE

Transform your raw data into powerful user experiences—boosting subscriptions, loyalty and long-term revenue.

Data visualization

Who We Are

We are a data and product consultancy that covers the entire spectrum of your needs—from strategy and infrastructure to analytics, experimentation, and execution. By combining deep technical expertise with a laser focus on user engagement, we create data-driven solutions that truly move the needle for your business.

Marshall Postle-Floyd

Marshall Postle-Floyd

Co-Founder & Data Science Director

A data and analytics leader with a passion for exploring and extracting insights from data. At Intercom, Deliveroo, The Telegraph, and NowTV, he has built and scaled high-impact data solutions, driving millions in revenue.

At Intercom, Marshall has championed the experimentation culture allowing the business to make better, data-driven decisions.

At Deliveroo, he redesigned the loyalty strategy, driving millions of pounds in incremental value, and built a customer segmentation model, optimizing marketing spend and increasing retention.

At The Telegraph, he developed a multi-year planning and forecasting tool, improving subscriber retention and pricing strategy, leading to sustained revenue growth.

Ángela Castillo-Gill

Ángela Castillo-Gill

Co-Founder & Product Director

A product and data leader with a track record of turning AI and analytics into business growth. At Intercom and Deliveroo, she has built and scaled high-impact data products, driving millions in revenue.

At Intercom, Ángela developed AI-powered analytics for Customer Service leaders, providing insights that helped teams optimize customer satisfaction at scale.

At Deliveroo, she was the founding data scientist for the advertising platform, building it from the ground up and generating significant revenue within weeks. She also launched Challenges, a multi-million-pound customer retention program that became a core growth engine.

Our Services

Data Strategy & Roadmapping

We align your data initiatives with real business goals, focusing on high-impact opportunities in subscriptions, loyalty, and gamification.

  • Assess current data maturity and outline quick wins
  • Map out a flexible, long-term data roadmap
  • Define metrics like ROI, incrementality, and payback periods

Product Optimization & Growth

We integrate data insights directly into product design, focusing on user satisfaction and sustained revenue.

  • Optimize subscription flows and pricing to boost conversions
  • Apply gamification and loyalty strategies for deeper engagement
  • Prioritize product features based on measurable business impact

Predictive Models & Personalization

We help you forecast behavior, reduce churn, and tailor experiences for each user.

  • Advanced machine learning to spot trends and patterns
  • Targeted offers and content to drive loyalty
  • Ongoing model refinement for consistent lifts in key metrics

Data Engineering & Infrastructure

We build secure, scalable systems so your data flows reliably—powering every insight and product upgrade.

  • Set up robust pipelines for real-time analytics
  • Optimize storage and access for performance
  • Ensure seamless integration with third-party tools

Analytics & Experimentation

We transform data into actionable insights, then validate every improvement through A/B tests and controlled studies.

  • Develop dashboards tracking engagement, retention, and revenue
  • Run experiments to confirm incremental gains
  • Provide clear, concise reporting for fast decision-making

Training & Enablement

We equip your team to own and grow your data efforts, long after our engagement.

  • Workshops on analytics, experimentation, and data tools
  • Best practices for operationalizing insights quickly
  • Ongoing support to maintain momentum

Why Work With Us

Comprehensive Approach

From data pipelines to predictive models to product tweaks, we handle every step so nothing slips through the cracks.

Product-Centric Thinking

We don't stop at analysis—we apply it to real-world product strategies for subscriptions, loyalty, and beyond.

Experimentation & ROI

We measure results with rigorous methods like A/B testing, incrementality analysis, and ROI tracking—showing what truly works.

Collaboration & Transparency

We act as an extension of your team, sharing knowledge and processes so you stay in control.

Security & Compliance

Our solutions prioritize data privacy and comply with regulations like GDPR and CCPA.

Fast, Measurable Impact

Our agile delivery approach means you see value quickly, and we iterate based on hard data and user feedback.

Case Studies

Explore how we've helped companies boost subscription rates, design loyalty programs, and fine-tune gamified experiences. You'll learn how we leverage data, experimentation, and A/B testing to drive measurable results and lasting behavior change.

What Our Clients Say

Lumen Insights transformed our approach to customer retention. Their data-driven strategies helped us increase subscription renewals by 24% in just three months.
Sarah Johnson
Sarah Johnson
Head of Growth, TechStream
TechStream
Working with the Lumen team was eye-opening. They didn't just analyze our data—they helped us build a loyalty program that actually works. Our customer lifetime value has increased significantly.
Michael Chen
Michael Chen
Product Director, MediaPulse
MediaPulse
Their expertise in both data science and product development is rare. They helped us identify opportunities we hadn't seen and implement solutions that drove real business results.
Emma Rodriguez
Emma Rodriguez
CEO, Subscript
Subscript

Frequently Asked Questions

Find answers to common questions about our data consultancy services and how we can help your business.

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Frequently Asked Questions